Corporate Censorship at Digidesign?
December 28, 2007 – 9:30 pm by Jonathan Grand
After some user complaints of pointless post censorship at the Digi User Conference (Digidesign’s official user support forum) we registered to ask for troubleshooting info with 7.4, and engage in some online digi discussion. We almost believed the myth was busted after a quite healthy and normal interaction with other users and an administrator, even after being honest about some of our discontent about some steps taken.
But indeed, just a couple days ago our IP was blocked without any warning from an admin, stopping us from registering again and blocking us indefinitely from the biggest and most important part of Digidesign’s customer support. Is this because of one single administrator that should be replaced, or a part of a bigger corporate-level conspiracy to block any negative online opinions about Pro Tools and Digidesign?
How exciting. Or scary. Or both. Almost like an old story about Rolls Royce. A man that was left stopped in an interstate because his Rolls Royce broke down called them and got a quick support to meet him up and they even did parts replacement on the site, just to make him promise he would not tell anyone what happened… The only difference is, Digidesign is not even close in kindness…
4 Responses to “Corporate Censorship at Digidesign?”
I have nnever experienced the type of censorship you apparently have at the DUC. However, being a corporate site, I am sure that they don’t like rading negative reviews of their products.
There is an alternative DUC located here: http://mars.prosoundweb.com. It’s called the DUCk on the MARSH. It has plenty of posts by professionals.
By Ken De Vries on Jan 31, 2008
Thanks for the tip! I’m actually registered on M.A.R.S.
If you have never posted anything negative on the DUC, it’s hard to experience censorship done on other people’s comments!
That’s why it’s used. The thing is, it would be understandable to moderate comments from random people. But frustrated Digidesign customers desperate for customer support? That’s not the way to treat a client…And these companies are aware of it.
By Jonathan Grand on Jan 31, 2008
Agreed. And, I don’t post a lot there.
I guess I meant that I have not heard a lot of complaining about censorship there.
Nice site. I am a frequent visitor at ProRec.com, from whence I came today.
By Ken De Vries on Jan 31, 2008
Cool! Yeah, I go there too. Thanks for reading Ken
New articles are coming soon. Feel free to suggest any new reviews/tips/whatever.
You have a nice site, too!
By Jonathan Grand on Jan 31, 2008